Attendant jobs in Luxembourg

If you are looking for a full-time leadership role in airport customer service with a competitive monthly salary, an exciting opportunity is available. The job is for individuals offered by United Airlines for those who are willing to work as a Lead Agent Customer Service. United Airlines, located in Luxembourg, has an opening for a Lead Agent Customer Service. The United Airlines is offering a starting salary of €4,941.47 per month along with full-time employment on local terms.

If you have supervisory experience, strong English skills, and knowledge of airport operations, you will find a good chance to join their team.

Job Overview

Field	Details
Company	United Airlines
Job Title	Lead Agent – Customer Service
Job Type	Full-Time
Location	Luxembourg
Salary	Starting at €4,941.47 per month
Start Date	As soon as possible
Work Site	On-site (Airport Operations)
Contract	Local terms and conditions

Job Requirements

United Airlines is looking for a Lead Agent – Customer Service to join their Airport Operations team in Luxembourg.

• Must have customer service and operational experience
• Must have previous supervisory or leadership experience
• Must have secondary school education or equivalent school leaving certificate
• Must be fluent in written and spoken English
• Must have strong administration skills (Microsoft Word, Excel, Email)
• Must have excellent knowledge of ATW airport operations procedures and processes
• Must have good technical knowledge of airport applications (MAP, Aero, Shares, AIMS, etc.)
• Must have a proven track record of reliability
• Must be able to work under pressure in a calm and professional manner
• Must be able to think clearly and make logical decisions
• Must be a true team player with excellent verbal and written communication skills
• Must demonstrate outstanding leadership skills and initiative
• Must be willing and able to work all shifts (early/late) on a rotating shift pattern
• Must be well-groomed, reliable, dependable, and strive for high-quality work
• Must be legally authorized to work in Luxembourg for any employer without sponsorship
• Preferred: Bachelor’s Degree, International GSC qualification, working knowledge of the region, fluency in French and/or German

Key Responsibilities

As a Lead Agent Customer Service, you will oversee daily operations, coordinate teams, maintain service and safety standards, and support station administration.

• Lead daily operations across key areas: lobby, gates, premium services, club, baggage, and connections
• Ensure employee and service provider performance and safety standards are met
• Coordinate staff deployment based on schedule demands
• Assign tasks, schedule breaks, and overtime across departments
• Uphold uniform and grooming standards
• Conduct MOCHA audits and safety inspections
• Support aircraft damage and employee injury investigations, and safety performance
• Organize and attend monthly internal safety meetings
• Support the General Manager with internal projects, meetings with teams, service providers, and airport authorities
• Demonstrate knowledge of premium service policies, club access, promotions, and marketing programs
• Conduct daily team briefings
• Complete all mandatory regulatory and company documentation
• Support the station with daily admin and back-office work

About United Airlines

United Airlines is a major global airline. This Lead Agent role is part of the Airport Operations department, which keeps operations running smoothly through planning, organization, and supervision. The position focuses on front-line leadership to deliver safe, caring, dependable, and efficient service for customers and the team.

Benefits of Working as a Lead Agent – Customer Service

This position offers multiple benefits that you will receive if you are selected for Benefits of Working as a Lead Agent Customer Service.

• Starting monthly salary of €4,941.47 (placement within range based on experience and qualifications)
• Full-time employment on local Luxembourg terms and conditions
• Standardized incentive program for eligible employees
• Localized benefits package aligned with regional standards
• Opportunity for career growth within a global airline
• Access to travel benefits on United’s extensive route network
• No expatriate assignments or visa sponsorship available for this role

How to Apply?

Please apply on the company site. Successful completion of an interview is required. Reliable and punctual attendance is essential.